Submit a support request
Describe your Windows, Microsoft 365, email, or other IT issue. We'll review it and discuss scope, availability, and pricing.
- Remote IT assistance
- On-site visits by appointment
- No work without authorization
BRIT CLIENT CENTERGood support.
Good support.
Without the runaround.
Your home base for tech requests, booked appointments and secure invoice payments. Work is handled remotely or in person by appointment.
HOW CAN WE HELP?
Choose your next step.
Three clear routes for getting support, booking time, and handling payments.
Book a conversation
Schedule an introductory call when online booking is available, or request a time for on-site work.
- Discovery calls
- Planned remote sessions
- On-site appointments quoted separately
Pay for approved work
Receive a private invoice and pay through the secure payment provider link. We never collect card numbers on this site.
- Written estimates first
- Secure provider-hosted payment
- Receipts from the processor
EXISTING CLIENTS
Keep tabs on your support.
Once BrIT's helpdesk has been connected, you can use the customer portal for ticket updates and conversations. Until then, requests are reviewed directly and your progress is communicated by email.
Open ticket portal ↗How a request is handled
- Request receivedTell us what's happening. Don't share passwords or confidential files.
- Scope and quoteWe confirm the work, cost and an available appointment.
- Authorized supportWe troubleshoot or complete your agreed project.
- Resolution & invoiceWe explain the outcome and invoice according to the approved quote.
Please note: BrIT Tech Solutions is appointment-based, not an emergency response service. Do not submit passwords, payment card data, medical records, or confidential employee information through public forms. If you suspect an active compromise, use your organization's established incident response contacts.